Privacy Policy

Last Updated: September 8, 2025

Payasap ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

  • Personal Identification Information: Your full name, email address, phone number, date of birth, and national identity information (such as BVN or NIN) that you provide when you register for an account.
  • Financial Information: Bank account and payment card details, transaction history, and information related to your financial activities within the app.
  • Technical Data: Information our servers automatically collect when you access the Services, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
  • Device Data: Information about your mobile device, including your device ID, model, and manufacturer.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • Create and manage your account.
  • Process your transactions and send you related information, including confirmations and invoices.
  • Fulfill and manage payments, and other transactions related to the Services.
  • Comply with legal and regulatory obligations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Request feedback and contact you about your use of the Services.
  • Notify you of updates to the Services.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including identity verification, payment processing, data analysis, and customer service.
  • Financial Partners: We may share information with our banking and financial institution partners to facilitate the provision of services such as bank accounts and virtual cards.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We will only retain your personal information for as long as it is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To make such a request, please use the contact information provided below.

7. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

For any questions about this Privacy Policy, please contact us.